Are headphones a technically sophisticated product: features for returning technically sophisticated products to a store, is it possible to return working headphones to a store.

When purchasing household appliances in a retail network, you always need to remember about the possibility of returning the purchase to the seller of the product. It is difficult to imagine an organization that would be happy to return the goods sold. Not every store will allow you to open the packaging of such an electrical device as headphones before the buyer pays for the cost of the accessory.

Features of the return of technically complex products to the store

If the headphones are paid, but do not suit the buyer, then the latter has every right, on the basis of Art. 25 of the "Law on the Protection of Consumer Rights", demand within 14 days, the replacement of the accessory with another, or a refund. The seller, of course, will give a lot of arguments, one of which will be the fact that this accessory is one of a technically complex product that cannot be replaced.

In this situation, the buyer should not agree to the arguments of the store representatives, but require documentary evidence of the reasons for the refusal. It is difficult for one person to fight with a trading organization, so if the seller refuses, it is best for the consumer to contact the Society for the Protection of Rights or directly to the court, at the location of the store where the purchase was made.

REFERENCE! The absence of a clear legislative document is an unreasonable refusal to replace the goods!

At the mention of these two organizations and the clear intention to take such a step, not every seller will continue to talk about the possible reasons why he refuses to replace the goods or return the money. But if the store continues to defend its interests, then you need to go to any of these government agencies without scandal.

Are headphones a technically challenging product?

The legislation of the Russian Federation provides a list of goods that are classified as technically complex products. This is specified in detail in Decree No. 924, which was adopted on October 10, 2011. Headphones are not on the list of such products! This means that the buyer has the full right to replace the product or refund.

If this is not enough to resolve the conflict between the parties, then they are guided by a list of manufactured goods that are not subject to return or exchange. It is stipulated by GOST 27418-87. In the section of radio electronics and household equipment, they find headphones that are auxiliary devices that expand the capabilities of radio equipment. These arguments confirm the right of the buyer to replace the accessory, because it does not apply to either the complex or non-food categories of goods that cannot be exchanged. In other words, if the headphones did not suit the buyer, then, on the basis of legislation, they are replaced or refunded.

Is it possible to return working headphones to the store

Many sellers go to all sorts of tricks to avoid a possible return. For example, they focus the attention of the buyer on the fact that the package should have the same appearance as during the sale. In fact, it is not possible to preserve the polyethylene sheath of accessories in their original form and you have to first pay for the goods, and then open and test the quality of the device. The seller knows about this and uses the warning as an argument for the further rejection of the replacement.

The illegality of such actions of the seller is disputed in court. However, the practice of such appeals in various regions of Russia indicates a possible decision not only in favor of the buyer, but also vice versa. Such cases are single and their legitimacy can be challenged due to the vagueness of the above arguments. But this will require forces and means in excess of the cost of headphones.

IMPORTANT! To be able to return the purchased accessory, the buyer must have a check in his hands.

Sellers of small accessories go to all sorts of tricks, citing non-existent standards or the need to return in an "untouched" form. When selling large household appliances, this does not happen, because the issue price may cost the seller a workplace. Therefore, you must be careful when buying low-cost electronics and stipulate the possibility of replacement or return in advance.